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Telehealth FAQ

What is telehealth?

Telehealth uses telephone and video technology to provide long-distance healthcare. 

 

Does my insurance cover telehealth?

Most insurance companies have lifted the restrictions around telehealth services and we are able to bill your insurance just like an office visit, allowing you to stay safe in your home and receive the healthcare you need. 

 

How do I set up an appointment?

To set up an appointment you can call 947-5337 or email info@mabelwadsworth.org.

 

What type of visits can be done via telehealth?

Many visits can be done via telehealth including birth control consultations, gender-affirming hormone therapy, certain prenatal care visits, pregnancy options support, and mental health counseling.

 

Is it the same quality of care as in-person visits?

Our providers are committed to providing the same excellent care you expect from us at our clinic. Our providers will give you the time and space to ask questions and have your concerns addressed. Certain services must be done in-person and we are still offering in-clinic appointments if needed. 

 

Is my conversation being recorded?

No, absolutely not! Your telehealth appointment is completely confidential just like an in-person visit. The video technology we use meets the same high privacy and confidentiality standards we’d provide in person, including HIPAA guidelines.  

 

Are you welcoming new patients via telehealth?

Yes! Call 947-5337 or email info@mabelwadsworth.org to make your appointment. 

 

What kind of technology do I need?

A fully charged computer, tablet, or phone with video and audio options. You do not need to download any software or program for your telehealth appointment but the telehealth platform works best with Google Chrome, Mozilla Firefox, Microsoft Edge+, or Safari 11+ web browsers. The platform will also work with any iOS or Android phone/device. (Telephone appointments are also available but video is preferred.)

 

What can I expect during a telehealth visit? 

At your appointment time, you will open the website that was emailed to you prior to your appointment and then pause in the virtual “waiting room.” When your provider is ready to get the appointment started, they will start the video. At that point, they will confirm your identity, review medications, allergies, and ask questions about the topic of your visit. When done, you and your